Dale Jones (Raleigh, NC)
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Work History
United
States Air Force:
1975 – 1978 (Active Duty)
Super Pac, Bridgeton NC: 1978 – 1982
Kittrell
Auto Parts, New Bern
NC: 1982
Parts delivery
Mills
Radio & TV, New
Bern NC: 1983
Repair Audio Equipment
Install After-market audio devices in cars
Exide
Electronics, Raleigh
NC: 1984 – 1999
Test Technician II, Final Systems Test, Jan 1984 – Sep 1985
Primarily Series 2000 UPS (Uninterruptable Power System)
3 Phase and
1 Phase
15 kW – 45
kW power range
First UPS designed for the computer room floor
Field Engineer, Mid Atlantic Service Region Sep 1985 – Feb
1987
System Field Engineer Feb 1987 – Dec 1987 (100% QOS Rating for 1987, Exceptional
Performance for 1987)
Customer Support Engineer III Dec 1987 – Apr 1989 (91% QOS Rating for 1988)
Senior Customer Support Engineer Apr 1989 – Aug 1995 (94% QOS Rating for 1992)
Everything Serviceable in the Field
Series 1000 UPS
Series 2000 UPS (Reverse Transfer and Parallel
Configurations)
Series 3000 UPS (Reverse Transfer, Piggyback, Parallel
Configurations)
Series 4000 UPS (415 Hz Parallel Configurations Only. 4080 (80 kW) System manufactured by Exide
Electronics and 4036 (36 kVA) System manufactured by Siemens in Germany)
Series 6000 UPS (Reverse Transfer)
NOTE: Exide Electronics was acquired by British Tire & Rubber (BTR, plc.)
in 1997.
Technical Support Specialist for DataTrax Systems Aug 1995 –
Nov 1999
Located in the Raleigh Technical Support & Training
Center, I provided Technical Support for Exide Electronics Fiels Technicians
when servicing the DataTrax System. The
system was an Intel computer running Intel’s iRMX DOS (a real-time DOS) and
communicating with UPS system and other data sources in the customer’
facility. Later renamed Foreseer and
moved to Microsoft’s Windows NT platform.
I also provided training for Field Technicians and wrote the first
Service manual for the product.
Received 1998 Operational Excellence Award. (Award Letter, Desk Trophy)
NOTE: BTR merged with Siebe, BTR-Siebe was renamed Invensys. Exide Electronics name changed to Powerware
Corporation.
Powerware
Corporation
Senior Technical Support Specialist Nov 1999 – Mar 2000
IT Business Analyst Mar 2000 – Jul 2000
Primary responsibility was to provide IT services for Field
Technicians and Management. I had very
little computer skills but good people skills.
Most IT people have good computer skills and poor people skills. I was the go between, taking care of the
people bring in the profits to pay the overhead (IT people).
Business System Analyst Jul 2000 – May 2002
NOTE: Invensys outsourced its IT (Information Technology) group to IBM. Most Powerware IT employees became IBM
employees still located in their Powerware offices.
IT Business Analyst May 2002 – Oct 2003
NOTE: IBM and Invensys ended their IT outsourcing agreement, returning the IT
group back to Powerware.
IT Business Systems Analyst Oct 2003 - Jun 2004
Eaton
Corporation
(Acquired Powerware from Invensys 2004)
IT Business Systems Analyst Jun 2004 – Jul 2007
Dick’s
Sporting Goods
Bike Technician Aug 2008 – Jul 2009
EDSA
Micro
Service Engineer Aug 2009 – Jul 2012
Power
Analytics Corporation
(EDSA Micro name change)
Service Engineer ??? 20??
Couple of
other worthless jobs that I am ashamed to talk about
Contractor
Power
Analytics Corporation
Contractor (Self-employed) Oct 2013 – Sep 2015
WES (Worldwide Environmental Systems)
Contractor (Self-employed) Oct 2015 – Aug 2022
Retired
August 2022
By far the
BEST Job that I had was working at Exide Electronics. I started in the Factory testing UPS
(Uninterruptable Power Systems) before they shipped to customers. I learned a lot doing that. However I have been given a love for Field
Service work by my High School Electronics Instructor, Jerry McMullen. He had done that work before teaching and talked
about it. I took the opportunity when
asked, and moved over to the Field Service Organization in September 1985. This was the work that I loved. There were long hours, travel every day
throughout NC, NC, & VA. But I loved
it. However after 10 years, it was time
to move on and spend more time with my bride, (Susan) and we are still
together.
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Friday October 18, 2024
Last Update: Tuesday May 27, 2025
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