Robert Wiedemeyer

SKILLS

8 years DOS 6.x

8 years LAN

7 years Windows 3.x, WFW

8 years PC Hardware Installation

6 years Windows 95/98

8 years PC Hardware Repair

4 years Windows NT4.0

8 years Software Support

5 years I-net E-mail

12 years Customer service/support

3 years Novell 1, 3, and 4

1 year OS 2

2 years Firewall

2 years RAS

EDUCATION

99/00 MCP Windows NT 4.0

Network Essentials

NT Server

NT Server Enterprise

NT Workstation

Proxy Firewall

2000 Santa Cruz County, Proclamation for Y2K efforts

1999 New Horizons, Outlook 98

1999 Boating Education

1997 A+ Windows/DOS

1997 LEXMARK, Printer repair

1997 IBM, IBM Warranty training

1997 COMPAQ, technical certification

1997 FCC AMATEUR RADIO LICENSE, GENERAL CLASS

1997 TOSHIBA, laptop and desktop PCS

1996 SAMSUNG ELECTRONICS monitor repair

1996 HEWLETT PACKARD repair of PCs

1996 IMACA, Mobile A/C certification

1996 NEW HORIZONS, Beginning Access 2.x

1990 GKN RENTALS, Customer service training

1990 GKN RENTALS, Customer service training

1987 CERT, R O P, Alarm installation

EMPLOYMENT

1992/Present DIGITAL TECHNOLOGIES; SELF EMPLOYED CONSULTANT

Design, assemble, configure, and sell custom computers

Setup and upgrade networks

Preform on site upgrades and repairs

Give computer lessons to small groups

Setup I-Net Firewalls on LANs

Setup LANS for remote access

1/99/Present SANTA CRUZ COUNTY; SYSTEMS ANALYST

Primary support 50-60 users with Win 95, Office 97, Corel 7, I-Net and NT

Backup support for 2000 PC network

Primary NT support for 12 NT servers

Backup support for 16 Novell servers

Service County Printers, Network, and PC hardware

Setup support and train staff on embedded controllers

Setup and maintain Departments Web Site (www.scparks.com)

Setup and install NT server for RecWare and related POS software and hardware

Setup and install multiple NT 4 servers for Parks RAS, application, print, file, and firewall

Integrate Parks Department's NT with County's Token Ring Novel and Mainframe environment

Consult directors and key administrative staff on their departments and the counties future IS growth and expectations

Setup and administer RecWare Pro Recreational systems management database and applications

2/98-8/98 VIDEO SERVICE CENTER; SENIOR NETWORK ENGINEER

Upgraded old Novell and LANtastic DOS networks to Windows NT and 95.

Repaired, serviced, and upgraded all types of PCs

Setup, serviced, and repaired printers and monitors

Setup NT Firewall for LAN I-Net access

10/96-2/98 TANDY SERVICES SENIOR SYSTEMS ENGINEER

Setup and diagnosed multimedia, network, and office computers, printers, and monitors

Installed all types of upgrades in multimedia and network computers

Installed, setup, and diagnosed network cards

Installed configured, and setup Windows 3.x, 95, NT, and DOS operating systems

Setup and supported multimedia, networking, and office PCs and software