:: Carole Gorman
Information Requests
:: Ofcom
Riverside House, 2a Southwark Bridge Rd
London, SE1 9HA
If you are unhappy with the response or level of service you have received in relation to your request from Ofcom, you may ask for an internal review. If you ask us for an internal review of our decision, it will be treated as a formal complaint and will be subject to an independent review within Ofcom. We will acknowledge the complaint and inform you of the date by which you might expect to be told the outcome.
The following outcomes are possible:
? the original decision is upheld; or
? the original decision is reversed or modified.
Timing
If you wish to exercise your right to an internal review you should contact us within two months of the date of this letter. There is no statutory deadline for undertaking internal reviews and it will depend upon the complexity of the case, but we aim to conclude all internal reviews within 2 months. If you wish to request an internal review, you should contact:
Graham Howell
The Secretary to the Corporation
Ofcom
Riverside House
2a Southwark Bridge Road
London SE1 9HA
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner?s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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telecommunications and wireless communications services.
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