who runs ham radio at the dti RA and SSL           

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Prime Minister Tony Blair                

Prime Ministers Office 0171 930 4433




Secretary of State dti  Patricia Hewitt  (Leicester West) salary �124,000

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Every week, I receive hundreds of letters, e-mails and phone calls. My staff and I reply to them all as quickly as possible.

My address is: .

Patrica Hewitt MP
Janner House,


Leicester LE3 5GH

email -  [email protected]  

You can also phone my office on (0116) 251 6160

All surgeries, unless specified otherwise, are held at Janner House, Woodgate, Leicester, LE3 5GH, and run from 11am until 1pm.

Minster of State e-commerce Stephen Timms (East Ham) salary �91,000


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Office: 020 7219 4000

Write to me at:

Stephen Timms MP
House of Commons

Email me at: [email protected]

Alternatively, you can see me at a Constituency Surgery:

1st Friday of every month
5pm Storey's School, Woodman Street, North Woolwich
6.30pm Beckton Globe, Kingsford Way, Beckton

1st and 3rd Saturdays of every month
10am - 12 East Ham Town Hall

2nd Saturday of every month
10am - 12 Little Ilford Housing Office, Walter Hurford Parade, Manor Park
12.30pm The Froud Centre, Toronto Avenue, Manor Park

To ensure that I can see a maximum number of people, I operate an appointments system.

Please phone my office on 020 7219 4000 if you wish to book an appointment.

Tony Wright, M.P. (Cannock Chase) Chairman

Select Committee on Public Administration

Enquiries about the work of the Committee:

Select Committee on Public Administration ,
House of Commons,
London SW1A 0AA

Telephone: 020-7219 3284
Fax: 020-7219 2681

E-mail: [email protected]

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Richard wilson Head of the Civil Service


Civil Service reform

Use this e-mail form to send me your views.

Anyone at any level in any department or agency can send me a message. The address is:

[email protected]

I genuinely look forward to hearing from you.

Richard Wilson

Sir Andrew Turnbull KCB CVO takes over in the autum

Secretary of the Cabinet and Head of the Home Civil Service [19 April 2002] SECRETARY OF THE CABINET AND HEAD OF THE HOME CIVIL SERVICE

The Prime Minister has approved the appointment of Sir Andrew Turnbull KCB CVO, currently Permanent Secretary of HM Treasury, to be Secretary of the Cabinet in succession to Sir Richard Wilson GCB on his retirement.

The Queen has been pleased to approve that Sir Andrew be also appointed Head of the Home Civil Service. The Prime Minister said: "Sir Andrew Turnbull is someone of great ability with a track record of delivery and achievement within the Civil Service. These are demanding times for civil servants with an ever-increasing focus on public service delivery. I am confident that they will meet the challenges ahead and that Sir Andrew will lead the Service successfully through this period of change."

Sir Richard Wilson said: "I am delighted by the Prime Minister's decision to appoint Sir Andrew Turnbull to succeed me as Secretary of the Cabinet and Head of the Home Civil Service. He is an outstanding civil servant, with a strong commitment to continued reform of the Service and great knowledge of the workings of government, and he will do the job superbly." Sir Andrew Turnbull said: "Under Sir Richard's leadership the performance of the Civil Service has been strengthening.

But at the same time, the expectations of Ministers and the public have been growing even more rapidly. This means that still more needs to be done to improve our skills, our use of technology, and our ability to deliver. To judge by the quality of people in the Civil Service and of the people that we are now recruiting, I am confident that this can be achieved. I am honoured that the Prime Minister has asked me to lead that process. All this must be done while enhancing our enviable reputation for integrity." Paying tribute to Sir Richard Wilson, who will retire in the autumn, the Prime Minister said: "I am enormously grateful to Sir Richard for his outstanding work in leading and reforming the Civil Service, and for his wise advice over the past four and a half years."

19 April 2002

Notes for Editors Sir Richard Wilson has been Secretary of the Cabinet and Head of the Home Civil Service since 3 January 1998. Sir Andrew Turnbull joined the Treasury in 1970 as an Assistant Principal after working as an economist for the Government of Zambia. In the late 70s he went on secondment to the International Monetary Fund in Washington. He returned to the Treasury on promotion to Assistant Secretary and was later appointed as Private Secretary to the Prime Minister. He was promoted to Under Secretary in 1985 on his return to the Treasury, where he headed the General Expenditure Policy group. In 1988 he was appointed Principal Private Secretary to the Prime Minister. He returned to the Treasury as the Deputy Secretary, Public Finance and later became Second Permanent Secretary, Public Expenditure. In 1994 he was appointed Permanent Secretary at the Department of Environment and following machinery of government changes in 1997 he also took up responsibility for Transport and the Regions. The following year he was appointed Permanent Secretary of HM Treasury. He will formally take up his new posts at the beginning of September. Sir Andrew is 57 and married with two grown up sons. Back to Press Notices 2002 April March February January 2001 December November October September August July June May


dti Permanent Secretary

Sir Robin Young

1 Victoria Street
London SW1H 0ET

020 7215 5000

[email protected]


Chairman of the RA Steering Board

Johnathan Spencer

1 Victoria Street
London SW1H 0ET

[email protected]

020 7215 5000

Director General, Business Competitiveness

Dr Jonathan Spencer (50) is the DTI’s Director General for Business Competitiveness and is responsible for the DTI interface with a wide range of business sectors, including chemicals, biotechnology, engineering, communications & information, consumer goods, business & postal services, environment and space; and for a range of innovation services.

He also oversees the Radiocommunications Agency.

He joined the Department of Industry in 1974 after a degree in Natural Sciences at Cambridge and a spell as an ICI research fellow at Oxford following his doctoral work there. He was Principal Private Secretary to the Secretary of State for Industry and to the Secretary of State for Trade and Industry (1982-83), and subsequently headed the DTI’s Policy Planning Unit. He was seconded to the Cabinet Office in 1987-9 and was responsible for senior personnel issues on his return to the DTI. From 1991 to 1997 he was the DTI’s Director, Insurance, responsible for the regulation of the UK insurance industry, and for a range of related UK, EU and international policy issues. He was then Director General, Resources and Services and responsible for the DTI’s finance, personnel, IT and office services functions until he took up his present post in February this year.

Jonathan Spencer is married with three teenage children.


RadioCommunications Agency
Wyndham House
189 Marsh Wall
E14 9SX
AR/CB section
Tel: 0207 211 0160
Fax: 0207 211 0228

E-Mail: [email protected]

RA Organization and structure (download)

RA Putting the customer first (download)

Publications under  Freedom of Information Act

UK Government Information Registry

Chief Executive Radio Communications Agency  (acting)

Mike Goddard 

[email protected]

Following David Hendon's return to DTI, the Department has announced the appointment of Ms Rolande Anderson as the new Chief Executive of RA. [email protected]

Rolande comes from being Director of Competition Policy in DTI. Previously she has held Directorships at the Insolvency Service and in DTI dealing with Regional European Funds.

She will be taking up her appointment in July 2002. Mike Goddard has been appointed interim Chief Executive for the period until Rolande arrives.

Amateur and Citizens' Band

AR/CB Head of Amateur Radio   Alan Betts G0HIQTelephone 0207 211 0057

AR/CB Acting Section Manager; Aaron Abiaw, Telephone 0207 211 0158
arron abiaw ham radio
I joined the Radiocommunications Division, as it then was, in 1985 from my previous job in the DTI South-East regional office. I stayed in the Private Mobile Radio section, dealing with licensing casework, for 8 years, before moving into the area of standards and type approval, where I got involved with committee work and developed a database for the section. Then in 1995 I was promoted, and joined the Amateur and CB section. This was
a big change, as previously Id been dealing with business, and the change to dealing with hobby radio users gave me a completely different perspective on the Agencys work. One of my main jobs was managing the contract with the company that handled all the Amateur and CB licensing trying to get it running as smoothly as possible, and helping to sort out problems for our licensees. During this time I developed my understanding of the customer group and their concerns, while representing the Agency at Amateur and CB events, and for the last 18 months Ive been dealing with Amateur and CB policy matters,
on temporary promotion.

Aaron Abiaw

AR/CB Clerk ; Denise Carter, Telephone 0207 211 0160

If you have a complaint about the Radio Communications agency or SSL both have a formal complaints procedure. In the first instance write to the RA Chief Executive and if you are still not satisfied you can complain to the Steering Board Chairman Jonathan Spencer who is a Direcotor at the dti

If you are still not satisfied you can write to your MP and ask him to write to   the Secretary of State Patricia Hewitt or the Minster of State Simon Timms

You can also copy your letter to the Head of the Civil service Richard Wilson or the dti Permanent Secretary Sir Robin Young.

If you are not satisfied how SSL have dealt with a complaint write to the Post Office Chairman Neville Bain at Post Office HQ and him to look into the matter.


RA Executives


Spectrum Policy Executive

Director: Mike Goddard
E-mail: [email protected]

  • Strategic spectrum planning.
  • International representation.
  • Radio engineering.
  • Developing UK spectrum strategy.

    As part of long-term planning, market demand, Spectrum Policy Executive oversees a programme of economic and market demand studies.

  • Co-ordinating spectrum use with other government departments, in particular the Ministry of Defence, through leadership of interdepartmental committees on spectrum strategy, national frequency planning, frequency clearance and radio site clearance.
  • Spectrum "wholesaler", allocating frequencies to specific radio services or applications.
  • Representing UK in international discussions on frequency harmonisation, spectrum engineering and technical standards harmonisation. In Europe, this takes place in the CEPT (the 43-member European Conference of Postal and Telecommunications Administrations) and ETSI (the European Telecomunications Standards Institute) and, at global level, in the ITU (the United Nation's International Telecommunication Union) with over 180 member states.
  • Co-ordinating international spectrum use, e.g. procedures and policy on international notification, registration and co-ordination of frequency assignments, especially satellite filings. Providing advice on International Radio Regulations.
  • Co-ordination of RA interests in our joint-venture company: Radio Spectrum International, including providing spectrum management systems and consultancy in international markets.
Spectrum Services Executive

Director: Hazel Canter:
E-mail: [email protected]

  • Utilising spectrum for individual service products.
  • Authorising use of the radio spectrum by individual users through licensing or exemption.
  • Designing and implementing procedures for awarding licences: auctions, competitions and "first come first served".
  • Defining licence terms and conditions, formulating technical requirements and operating details, and advising how our customers may use radio without causing undue interference to each other.
  • Developing and implementing spectrum pricing policy to encourage good spectrum use.
  • Authorising or overseeing use of radio equipment by licensing or licence exemption; and formulating the technical and operating standards for radio use in each of our licensing products.
  • Seven business units; one responsible for general policy and six customer-focussed units dealing with different types of radio spectrum users:
    • Licensing policy, pricing policy, Agency Open Government contact and international work;
    • specialist sectors (aeronautical, maritime, amateur and Citizens' Band customers);
    • private business radio systems;
    • public telecommunications networks;
    • fixed terrestrial and satellite links customers;
    • broadcasting including broadcast, satellite, programme making and broadband customers;
    • technology sectors, placing of new equipment for sale (Radio and Telecommunications Terminal Equipment Directive) and low power and short range devices. New equipment and test and development and radio astronomy.
  • National and specialist licensing take place at the Agency's headquarters. Most local services, including licensing involving individual frequency assignments are handled by our local offices.
  • Some licence classes are managed by external agents under contract to the Agency, within a licensing policy framework and to service standards set by the Agency.

Customer Services Executive

Director: Barry Maxwell
E-mail: [email protected]

  • "Keeping the Spectrum Clean".
  • Local services for customers.
  • Interference investigation, monitoring and enforcement.
  • Serving customers.
  • Issuing local licences and inspecting installations to ensure they comply with licence conditions and so are unlikely to interfere with other users.
  • Education in correct radio use.
  • Dealing with interference in accordance with priorities set by Ministers:
    • interference affecting emergency services within 24 hours;
    • interference affecting businesses within five working days, and
    • other complaints within one month.
  • Monitoring and technical support.
  • The Monitoring Station tracks down sources of harmful interference reported by UK users and overseas administrations. The station is staffed around the clock.
  • Mobile monitoring teams systematically monitor usage of the radio bands in the UK. Unattended systems monitor channels at selected locations. These can be controlled and read by remote control.
  • The United Kingdom Accreditation Services - accredited Electro Magnetic Compatibility and interference laboratories deal with complex measurement and interference work across the whole radio spectrum.
  • Co-ordinating the Agency's research programme, which covers many aspects of spectrum management, spectrum sharing, radio propagation and radio system planning. This programme underpins many aspects of RA's work and especially long-term planning of frequency allocations. An independent Radio Research Advisory Committee gives advise to the Agency on the strategic direction of its research programme.
  • The Radio Technology and Compatibility Group provides technical evaluation of compatibility of radio systems and contributes to international study groups.
  • Enforcement and prosecutions.
    The Agency's policy is to try to persuade radio users to operate legally.
    Those who fail to do so and risk interference to authorised users or who, like unauthorised broadcasters, deliberately flout the law are prosecuted.
Corporate Services and Facilities Executive

Director: Chris de Grouchy
E-mail: [email protected]

  • Financial, human and physical resource management.
  • Business processes.
  • Recruitment, personnel, training and development, Investors in People accreditation.
  • Finance, purchasing and contracts, planning and budget management, day-to-day financial matters and preparing year end accounts.
  • Interface between the Agency and Radio Spectrum International Consulting, the joint venture company set up to deliver IT services to the Agency and exploit the UK's spectrum management expertise internationally.
  • Business process re-engineering, benchmarking and quality management across the Agency.
  • Accommodation issues, building security, records management and health and safety.
  • Internal and external communication strategies, information and library services, the Agency enquiry point, the Agency's website and publications.
  • Press office and publicity.


National Audit Office Press Notice

Radiocommunications Agency: The Auction of Radio Spectrum for the Third Generation of Mobile Telephones

The �22.5 billion auction of radio spectrum for the third generation of mobile telephones was well designed and efficient, Sir John Bourn, head of the National Audit Office, told Parliament today.

Key success factors were that the Radiocommunications Agency marketed the opportunity and consulted the Industry extensively before the auction, rehearsed it, managed the bidding process well in the opinion of bidders and kept the costs of running the auction low at �8.1million, under 0.1% of the proceeds.

Bidders’ determination to gain a licence in the first key European market to allocate spectrum, further stimulated by the Agency’s marketing, generated high demand and high proceeds. Fortuitously, the auction also coincided with the peak of the internet stock boom and an all-time peak in the share prices of telecommunications companies.

The NAO report does not aim to predict the future of the industry, but there are indications that the Agency’s auction has not harmed the future of third generation telephony. The operators will suffer to the extent that they have paid for spectrum, which in previous generations of telephony the government allocated to them at negligible cost. Their rates of return on their investments, and the value of their businesses, will be lower than they would otherwise have been. But though there has been a downturn in confidence in the industry since the auction, difficulties are not solely due to auctions and operators are still able to invest in developing services. The high cost of the licences to operators gives them an added incentive to roll-out services more quickly than if the spectrum had been given away.

Sellers in a competitive market will tend to disregard past investments when pricing goods and services. Mobile telephone services in the United Kingdom are usually priced according to what the market will bear, as opposed to simply passing on costs. If operators’ business plans prove to have been over-optimistic the main effect will be on the companies’ share prices rather than on their investment plans or consumers.

Though the Agency raised �22.5 billion, some �380 per head of population, from the auction they did not extract maximum proceeds. This was because to promote increased competition between operators and extend choice for consumers they reserved some of the spectrum, which sold for a lower price, for a new, fifth, mobile telephone operator. The operators face major technical and commercial uncertainties in developing services, but the auction should promote sustainable competition because the five licensees in this country are relatively large and strong global companies.

Auctions are not a panacea for the sale of public assets and departments should always consider alternatives. Departments should recognise that auctions are a useful mechanism for allocating resources in many situations, particularly where demand for the resource outstrips supply and the seller has little information about their worth. In his report Sir John draws attention to the main lessons learned by the Agency, which may be of benefit to other public sector bodies contemplating using an auction to sell assets:

Sir John Bourn said today:


"The Radiocommunications Agency successfully applied an innovative technique to allocate radio spectrum for the next generation of mobile phones to those operators who value it most. In doing so it has managed to raise significant revenues and promote competition in the industry."

Notes for Editors

The Radiocommunications Agency is an Executive Agency of the Department of Trade and Industry and its main functions are:

Press notices and reports are available from the date of publication on the NAO website at www.nao.gov.uk. Hard copies can be obtained from The Stationery Office on 0845 702 3474.

The Comptroller and Auditor General, Sir John Bourn, is the head of the National Audit Office employing some 750 staff. He and the NAO are totally independent of Government. He certifies the accounts of all Government departments and a wide range of other public sector bodies; and he has statutory authority to report to Parliament on the economy, efficiency and effectiveness with which departments and other bodies have used their resources.

Press Notice 46/01

All enquiries to Mark Strathdene, NAO Press Office: Tel: 020 7798 7183

Pager: 07699 788580

Radio Licensing Centre SSl Bristol


148 Old Street


Neville Bain

John Roberts CBE
Chief Executive

Marisa Cassoni
Group Finance Director

Jerry Cope
Group Managing Director, Strategy and Business Developmen

Mike Kinski
Non Executive Director

John Lloyd
Non Executive Director

Miles Templeman
Non Executive Director

Rosemary Thorne
Non Executive Director

The Executive Board
The Executive Board reports to The Consignia Board and is responsible for setting business and commercial direction and priorities, managing the environment in which the business units operate and providing overall leadership for the organisation.

Richard Close served on The Post Office and Executive Board for over 10 years. He sadly died in early April 2000, just after the start of the financial year.

The members of the Executive Board are:

John Roberts CBE
Chief Executive

Marisa Cassoni
Group Finance Director

Jerry Cope
Group Managing Director, Strategy and Business Development

Richard Dykes
Group Managing Director, Mail Services

Malcolm Kitchener
Group Managing Director, Business Services

Stuart Sweetman
Group Managing Director, Customer and Banking Services

Alan Williams
Group Corporate Affairs Director

Kevin Williams
Group Managing Director, Distribution Services

Country Advisory Boards
The Chairman is represented by advisory boards in Wales, Northern Ireland and Scotland. Chairmen of these boards are:

Graham Cater

Bryan Johnston OBE
Northern Ireland

John Ward CBE



T 020 7250 2888




We hope that you will never have reason to complain about the service we have given you. But if you do, please write to the Radio Licensing Centre, where your complaint will be dealt with by us and a copy of your complaint sent to the RadioCommunications Agency within 2 working days.

If you feel your request has not been answered properly or a response has taken too long, please write to:

The Account Manager RA Contract

Les Montford
Consignia (Customer Management) Limited
PO Box 884
Bristol BS99 5LF

If you are still unhappy with the way we have handled your complaint, you should contact the relevant licensing section at:

RadioCommunications Agency
Wyndham House
189 Marsh Wall
E14 9SX
AR/CB section
Tel: 0207 211 0160
Fax: 0207 211 0228

E-Mail: [email protected]