Mary E. Franke
David M. Simpson
Center for Hazards Research and Policy Development
University of Louisville

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Lessons Learned from Isabel

The need for better communication was a recurring theme. Most organizations had originally set up and utilized an e-mail or phone tree, but once the power went out they were unable to use these channels. Virginia Beach decided to order more two-way radios, and other programs sought to either provide hand-held devices or set up signs for teams to self-activate. The coordination of the CERT teams with the firefighters in Colonial Heights enabled a faster turnaround on paperwork and, in turn, FEMA funding. The program directors, overall, were impressed with their CERT volunteers and amazed at the assistance they were willing to provide. The experience gave the programs more legitimacy and helped "sell" their potential to the administrations in these communities.