Professional Experience:
Since March 1999:

        Acer America Inc.
        12 Zane Grey, El Paso TX.
        Supervisor: Ken Cooley, Quality/Engineering Manager.
        Position: Quality Engineer.

Main Responsibilities:
            Analyze and response to customer complaints and warranty issues.
            Develop ISO 9000 instructions for Service Engineering Department.
            Help all departments to develop and implement ISO 9000 Procedures and Instructions.
            Train technicians troubleshhoting and upgrading techniques.
            Implement Problem Solving strategies.
            Impement continous improvement team process.
 

February 1997 to March 1999:

• Implementation and maintenance of a Formal Quality System
• Development of a Quality Information System
• Elaboration of in-process and final inspection procedures.
• Leadership for Continuous Process Improvement teams.
• Validation of Test and measuring equipment.
• Implementation of Design of Experiments for Root Cause analysis on production floor.
• Implementation of a formal Customer Complaints Response System.
• Management Representative for ISO 9000.
• Training of all personnel in ISO procedures.
• Elaboration of procedures as required.
• Participation in Management Review.
• ISO 9000 Internal Auditor.
• ISO 9000 Office Audit coordinator.
• Participation in Effective Teams and Corcom's Problem Solving Manual elaboration team.

January 1995 to January 1997:

• Elaboration of Production Part Approval Processes, per GM Standards for the Stepper Motor Cruise Control.
• Participation in PFMEA elaboration Teams.
• Elaboration of Process Control Plans.
• Participation in Statistical Engineering Problem Solving Teams (Shainin Techniques) for:
• Scrap Reduction.
• First Time Through Quality Improvement.
• Reduction of Customer Rejects.
• Continuous Improvement.
• Root Cause Analysis and failure detection of product returned by our customers.
• Root Cause Analysis and failure detection of parts rejected by production line’s Test Systems.
• Validation for Production lines Test and Manufacturing Equipment.
• Trainer of SPC Personnel
• Supervisor and Trainer of Quality Auditors.
• QS-9000 Team Member.

• Upgrade of test equipment using Fluke DAS 1752 computers to HP E1401 High Power Mainframe with VXI Bus.
• Establishment of a preventive maintenance program for the Automatic Test Equipment.
• Establishment of a computer system for purchasing and controlling the inventory of spare parts for all machinery.
• Drawing and design of machine fixtures in Auto CAD.

• Installation of computers in stand-alone and network configurations.
• Installation, and brief supervision of Novell NetWare 3.11, 3.12 and NetWare Lite.
• Client support and training in hardware and several software packages.
• Training of local workshops in computer troubleshooting.

• Preventive and corrective maintenance of electronic office equipment, i.e. computers, electronic typewriters and communications equipment.
• Training technicians in maintenance of electronic equipment.

Education:

• 1980 to 1985

General Knowledge and Activities:

• Fully Bilingual English/Spanish
• Computer operating systems: MS-DOS, Novell NetWare, and Windows 95.
• Computer software: AutoCAD 13, Excel, Power Point, MSWord, Xtalk, DbaseIII, Netscape, etc.
• Programming Languages: Borland C++, FLUKE BASIC, and HP BASIC.
• Member ASQ
• Radio Amateur Operator.
• Member of Toastmasters de las Americas.