Re: [SI-LIST] : Evaluation of Vendor tools on SI list
Fred Balistreri (firstname.lastname@example.org)
Thu, 11 Dec 1997 17:05:44 -0800
Don Abernathey wrote:
> I'm on Richard's side. I think it is a little funny when vendors ask
> us users to discuss tool problems in private.
> On Dec 11, 5:11pm, Richard A. Schumacher wrote:
> > Subject: Re: [SI-LIST] : Evaluation of Vendor tools on SI list
> > > Just a comment based on the last month`s or so email. Particuliar
> > > responses on various vendor tools should be sent privately to the
> > > originator of the particuliar question. Although its nice to know that
> > > my competitors tools has bugs as well, I'm very sure that if
> > > the shoe was on the other foot it would be uncomforatble. Since this
> > > is primarily a technical forum we (software vendors) are not supposed
> > > to advertize the merits of our tools. Except for some most notable
> > > exceptions (sometimes we software vendors get exited) I can say that
> > > we tend to comply. I don't mind users asking for particuliar models,
> > > and merits of particuliar vendor tools. However broadcasting the
> > > responses on the SI deflector is in my humble opinion not appropriate
> > > and in some cases not fair.
> > On the contrary! One of the prime purposes of the list is for
> > _users_ to discuss the merits and shortcomings of various tools.
> > If the criticism is based on a mis-understanding, it may be a
> > common mis-understanding in which case a public discussion is
> > a fast way to educate all users. Aggrieved harping or invalid
> > ignorant criticisms will be quickly recognized and discounted.
> > I agree that it's inappropriate for _vendors_ to bad-mouth the
> > competition or hype their own offerings. But any vendor should
> > accept honest user criticism as constructive feedback. If they
> > can't take it, tough beans; maybe they should be in another business.
> > regards,
> > Richard Schumacher
> > Hewlett Packard
> > High Performance Systems Division
> >-- End of excerpt from Richard A. Schumacher
I wonder if you would feel the same way if tool vendors start discussing
about various stupid SI mistakes various customers make in public!