THOMAS JUENEMANN

3837 154th St. W., Rosemount, MN 55068 Home: (651)322-1634 [juniper@visi.com]

QUALIFICATIONS

Ability to critically examine given situations, distill pertinent details, and communicate facts needed to remedy situation efficiently.

Strong computer and radio communications avocation.

Ability to quickly understand and implement new concepts and policies.

Good customer relations: patient, calm, able to ask probing questions and listen to customer in order to correctly identify needs.


EXPERIENCE


MUSICAL INSTRUMENT REPAIR TECHNICIAN July 2000-present
Haas Musical Instrument Repair, New Brighton, Minnesota

Receive and write repair orders on incoming instruments, perform customer support on phone and in shop, answer questions/concerns, make repair cost estimates based on instrument inspection and expected work, repair brass instruments using various chemicals and metal-working tools, enter repair information in company database, perform cashier duties when instruments are picked up. With “Administrator”privileges assist in maintaining secure connectivity on shop NT network, troubleshoot and maintain printing equipment, and act in the stead of the administrator in his schedule absence.

SUPPORT TECHNICIAN January 2000-July 2000
MN Inter.Net/Southwest Data Corporation Burnsville, Minnesota

Help configure new dial-up accounts on customer's computer (Macintosh and Windows), in-office technical support for sister programming company, mid-level system administration: initial setup of websites for webhosting, making additions to the DNS, DSL setup in DNS and Cisco routers, adding and updating virtual e-mail to domains hosted by MN Inter.Net on Linux and HP-UX platforms, onsite software configuration help for customers with computer problems that cannot be solved over the phone.


NURSING ASSISTANT 1996-1999
Maplewood Good Samaritan Center Maplewood, Minnesota

Assist patients with Alzheimer's Disease with activities of daily living: toileting, bathing,eating, dressing, transferring wheelchair bound patients to toilet or bed, assisting weaker patients in walking, maintaining their sense of dignity despite their loss of self. Other duties include behavior management and assisting with recreational programs. Medical charting of behaviors, food and fluid intake/output.


NURSING ASSISTANT 1987-1995
Woodbury Health Care Center Woodbury, Minnesota

Assist patients with activities of daily living. Integrated patients: patients needing little assistance to patients in persistent vegetative states.


EDUCATION


HISTORY MAJOR 1988-1993
University of St. Thomas St. Paul, Minnesota


NURSING ASSISTANT CERTIFICATION 1987
Northeast Metro Technical Institute Mahtomedi, Minnesota


SKILLS

5-1/2 years experience installing, configuring, and upgrading, Windows 95/98 and Macintosh OS7.5 and greater on family,friends', and client computers; installing, configuring dial-up networking software and related Internet communications software (Internet Explorer 4.0/5.0, Netscape Navigator 4.x on Macintosh and Windows platforms).


4-1/2 years experience installing, configuring, and recompiling Linux and FreeBSD on multi-host home computer network as router, firewall, web and mail server with ADSL connection to ISP.


2 year experience installing and configuring Windows 2000 Server.


Experience with Microsoft Office, Star/Open Office, Paint Shop Pro, WordPerfect, vi, emacs, html, Quicken.

First line of computer technical support for many friends and family members